At Khadija Elegance, we want you to be satisfied with your purchase. If you are not entirely happy, we are here to help.

1. Returns

You can return any eligible item within 3 days of delivery. To qualify for a return, the item must be:

• Unused, unworn, and in its original condition.
• In its original packaging with all tags attached.

2. Items That Cannot Be Returned

We do not accept returns for:

• Custom-made or personalized items.
• Items bought on sale or during promotions.
• Products that have been used or damaged after delivery.

3. Exchanges

• We offer exchanges for size issues or defective items, depending on stock availability.
• Depending on your location, extra shipping fees may apply for exchanges.
• If the item you want is out of stock, we will issue a refund instead.

4. Refunds

• Once we receive and check your returned item, we will notify you if your refund is approved.
• Approved refunds will be sent back to your original payment method within 3 business days.

5. Return Shipping Costs

• Return shipping fees may be deducted from your final refund.
• We will inform you of the exact refund amount before scheduling your return pickup.

6. Damaged Items

If you receive a damaged, defective, or incorrect item:

• Please contact us within 48 hours of delivery.
• Please share clear photos of the issue so we can fix it quickly for you.

Contact our support team. We are always happy to assist you!